At Mmmuse Chocolates, we value our customers and strive to provide the best quality products. Since our chocolates are perishable food items, we have a limited cancellation and refund policy to ensure fairness and hygiene.

1. Order Cancellation

• Orders can be cancelled within 2 hours of placing the order, provided they have not been packed or shipped.

• Once the order is shipped or dispatched, it cannot be cancelled.

• To request a cancellation, please email us at mmmusechocolates@gmail.com with your order details.

2. Refund Policy

• Refunds are applicable only if:

  • The order was cancelled within the allowed time.

  • You received a damaged or wrong product.

• Refunds (if approved) will be processed to your original payment method within 7–10 business days.

3. Replacement Policy

• If you receive a damaged or incorrect item, please notify us within 24 hours of delivery with clear pictures of the product and packaging.

• After verification, we will arrange a replacement or issue a refund.

4. Non-Refundable / Non-Cancellable Items

• Customized or personalized chocolate orders.

• Orders once shipped.

• Bulk or corporate orders.

5. Contact Us

For cancellation, refund, or replacement queries, please reach out to us at:

📧 Email: contact@mmmusechocolates.com
📞 Phone: +91 82097 96772